Public Information Clerk II — Remote Eligible

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Parking in secure garage

Telework eligibility up to 50% after 6

Job summary

Commonwealth of Pennsylvania is seeking a Clerical Assistant 2 for the Department of State, State Board of Nursing. You will assist callers, route inquiries, and help maintain accurate information flows in a professional and courteous manner.

The role supports the Board of Nursing call center, with a 37.5-hour work week, 8:30-5, and potential telework up to 50% after a 6-month probation. Starting salary is $36,831.

Qualifications

• Six months as Clerical Assistant 1 or equivalent experience.
• High school diploma or equivalent training.
• An equivalent combination of experience and training.

Responsibilities

• Respond to incoming calls for the Board of Nursing call center with professionalism.
• Guide callers to the correct staff or division.
• Access the processing system to check application status information.
• Direct calls to staff or division for follow-up or additional support.
• Notify staff of inquiries and record call details in the system.
• Provide general information on applications and attach documents to records as instructed.
• Follow established quality assurance standards during daily tasks.

Skills

Call handling

Public interaction

Information sharing

Documentation

Education

High school diploma

Job description

Commonwealth of Pennsylvania is seeking a Clerical Assistant 2 for the Department of State, State Board of Nursing. You will assist callers, route inquiries, and help maintain accurate information flows in a professional and courteous manner.

The role supports the Board of Nursing call center, with a 37.5-hour work week, 8:30-5, and potential telework up to 50% after a 6-month probation. Starting salary is $36,831.