Policy & Data Clerk II – Remote Work Eligible

Commonwealth of Pennsylvania; Lackawanna (FL); Hybrid; USD 33,000 - 41,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking a Clerical Assistant 2 with the Department of Labor and Industry to support the State Workers Insurance Fund Underwriting Division. You will process policy updates, respond to broker and policyholder inquiries, and maintain accurate records to help ensure efficient policy management.

This is a full-time role, 37.5 hours weekly, with an 8:00am–4:00pm schedule. Telework may be available part-time from an approved Pennsylvania location; otherwise, on-site

Qualifications

• Six months as Clerical Assistant 1 or equivalent experience.
• High school diploma or equivalent required.
• Strong written and verbal communication and professional conduct.

Responsibilities

• Mail processing and document distribution for policy packets.
• Update policy information using the SMART System.
• Data entry for Certificates of Insurance and related records.
• Respond to calls and inquiries from brokers and policyholders.
• Review reports and prepare related documentation.
• Maintain broker and agent records with updates and corrections.

Skills

Six months clerical experience

Written and verbal communication

Discretion and professionalism

Education

High school diploma

Equivalent combination of experience and training

Job description

The Commonwealth of Pennsylvania is seeking a Clerical Assistant 2 with the Department of Labor and Industry to support the State Workers Insurance Fund Underwriting Division. You will process policy updates, respond to broker and policyholder inquiries, and maintain accurate records to help ensure efficient policy management.

This is a full-time role, 37.5 hours weekly, with an 8:00am–4:00pm schedule. Telework may be available part-time from an approved Pennsylvania location; otherwise, on-site