Policy & Records Clerk — Data Entry & Customer Support

Commonwealth-of-Pennsylvania; Scranton (Lackawanna County); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Commonwealth of Pennsylvania in Scranton, PA invites applications for a Clerical Assistant 2 within the Department of Labor and Industry. The role supports the Underwriting Division by processing policy revisions, updating records, and assisting policyholders and brokers with service needs.

Telework may be available part-time, with on-site work when required. The position offers a 37.5-hour work week, daytime hours, and a starting salary of $36,831 per year.

Qualifications

• Six months as Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title).
• Graduation from high school; or an equivalent combination of experience and training.

Responsibilities

• Mail Processing: Review and sort daily mail, distribute documents, and prepare policy packets for mailing.
• Policy Updates: Use the SMART System to update policy information such as addresses, ownership, identification numbers, and related details.
• Data Entry: Enter Certificates of Insurance, Alternate Employers, and other required information into tracking systems.
• Customer Assistance: Respond to calls and inquiries from brokers, policyholders, and other contacts regarding policy issues.
• Report Handling: Review weekly and monthly reports, prepare updates, and assist with related documentation needs.
• Record Maintenance: Manage broker and agent records by updating, merging, and correcting information as needed.

Skills

Written and verbal communication

Initiative and problem-solving

Professionalism

Education

High school diploma

Job description

Commonwealth of Pennsylvania in Scranton, PA invites applications for a Clerical Assistant 2 within the Department of Labor and Industry. The role supports the Underwriting Division by processing policy revisions, updating records, and assisting policyholders and brokers with service needs.

Telework may be available part-time, with on-site work when required. The position offers a 37.5-hour work week, daytime hours, and a starting salary of $36,831 per year.