Clerical Assistant 2

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Parking in secure garage

Telework eligibility up to 50% after 6

Job summary

Commonwealth of Pennsylvania is seeking a Clerical Assistant 2 for the Department of State, State Board of Nursing. You will assist callers, route inquiries, and help maintain accurate information flows in a professional and courteous manner.

The role supports the Board of Nursing call center, with a 37.5-hour work week, 8:30-5, and potential telework up to 50% after a 6-month probation. Starting salary is $36,831.

Qualifications

• Six months as Clerical Assistant 1 or equivalent experience.
• High school diploma or equivalent training.
• An equivalent combination of experience and training.

Responsibilities

• Respond to incoming calls for the Board of Nursing call center with professionalism.
• Guide callers to the correct staff or division.
• Access the processing system to check application status information.
• Direct calls to staff or division for follow-up or additional support.
• Notify staff of inquiries and record call details in the system.
• Provide general information on applications and attach documents to records as instructed.
• Follow established quality assurance standards during daily tasks.

Skills

Call handling

Public interaction

Information sharing

Documentation

Education

High school diploma

Job description

THE POSITION

Become a Clerical Assistant 2 for the Department of State, State Board of Nursing, and be part of a team that supports professionals and the public. In this role, you will help callers find answers, direct questions to the right areas, and ensure information flows smoothly. Your efforts will help create a dependable and responsive experience for those seeking assistance. Step into a role where your organization and communication skills will shine.

DESCRIPTION OF WORK

This position supports the Board of Nursing call center by providing clerical help and assisting callers with important information. The role helps maintain smooth operations and ensures inquiries are handled with care and accuracy. As a Clerical Assistant 2, you will perform the following duties:

• Call Handling: Respond to incoming calls for the Board of Nursing call center and guide callers with professionalism
• Status Checking: Access the processing system to find application status information when assisting callers
• Call Routing: Direct calls to the correct staff or division for additional support or follow up
• Information Sharing: Notify staff of inquiries using the appropriate communication methods and record call details in the system
• Public Interaction: Assist the public by providing general information on applications and attaching documents to records as instructed
• Quality Standards: Follow established quality assurance standards throughout daily tasks

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 1-hour lunch.
• Parking is provided in a secure garage.
• Telework: This position may be eligible to telework part time up to 50% after satisfactory completion of a 6-month probationary period. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh, PA. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) ; or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Veterans:

• Pennsylvania law (51 Pa. C.S.
• 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
• your score may be lower than deserved.
• you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.