Public Housing Tech Account Manager — Customer Impact

Yardi; Atlanta (GA); On-site; USD 42,705 - 45,460; Full time

Benefits offered by this job

Travel during training

Competitive benefits

Job summary

Yardi is seeking an Associate Technical Account Manager to deliver technical software support, setup, and implementation guidance to clients across a suite of products, via email and phone.

The role emphasizes proactive problem-solving, customer-centric communication, and ongoing client success in the Public Housing Team. Travel during training is required in the second week of employment.

Qualifications

• Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
• A proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and process-driven, with a focus on accuracy and efficiency.
• Adaptable and flexible; you thrive in fast-paced, ever-changing environments.
• Skilled at building strong relationships and earning trust with clients.
• Driven to exceed expectations and deliver exceptional customer service.
• A quick learner who embraces new tools, technologies, and concepts.
• Naturally organized and able to prioritize tasks with clarity and confidence.

Responsibilities

• Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.
• Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions.
• Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success.
• Champion client success by sharing relevant product features, best practices, and personalized guidance.
• Collaborate with dynamic teams to quickly elevate and resolve challenges, helping deliver innovative solutions that make a real impact on our clients.
• Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.

Skills

Technical support

Customer service

Troubleshooting

Communication

Problem-solving

Relationship building

Education

Bachelor's degree in business, finance, math, or computer/engineering sciences

Tools

Yardi software

Job description

Yardi is seeking an Associate Technical Account Manager to deliver technical software support, setup, and implementation guidance to clients across a suite of products, via email and phone.

The role emphasizes proactive problem-solving, customer-centric communication, and ongoing client success in the Public Housing Team. Travel during training is required in the second week of employment.