Associate Technical Account Manager

RXinsider LTD.; Atlanta (GA); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

100% paid employee medical premiums

Profit-sharing plan

Flexible work arrangements

Job summary

Yardi is seeking an Associate Technical Account Manager for its Public Housing Team to deliver expert software support and guidance across multiple products. You will troubleshoot issues, provide setup assistance, and build trust with clients through proactive communication.

The role requires strong problem-solving, exceptional customer service, and a quick learning curve as you master Yardi products and industry trends. Occasional travel for training is expected to start in the second week.

Qualifications

• Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences, or equivalent.
• Comfortable providing live support via phone and email, troubleshooting technical issues.
• A proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and process-driven, with a focus on accuracy and efficiency.
• Adaptable and flexible; you thrive in fast-paced environments.
• Skilled at building strong relationships and earning trust with clients.
• Driven to exceed expectations and deliver exceptional customer service.
• A quick learner who embraces new tools, technologies, and concepts.

Responsibilities

• Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.
• Utilize problem-solving skills to troubleshoot application issues, overcome challenges, and deliver effective solutions.
• Apply communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success.
• Champion client success by sharing relevant product features, best practices, and personalized guidance.
• Collaborate with dynamic teams to resolve challenges and deliver innovative solutions for clients.
• Continue learning to master products and industry trends to drive client success.

Skills

Live support

Customer focus

Problem solving

Communication

Detail oriented

Organization

Adaptability

Relationship building

Quick learner

Education

Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences

Tools

Yardi

Job description

About the Role:

Are you tech-savvy with a knack for top-notch customer service? Join our Public Housing Team as an Associate Technical Account Manager (ATAM). As an ATAM on Yardi's Public Housing Team, your mission is clear: deliver exceptional customer support, prioritize resolving software issues, and work closely with our valued clients. When you join Yardi's Public Housing Team, you're not just taking a job; you're joining a group of dedicated professionals with a shared passion for making a meaningful impact in the public housing industry.

If you're eager to combine your tech skills with a customer-first approach, this is the team where your career can truly thrive.

This position requires flexibility for travel during the second week of employment for training purposes. Training may be conducted locally or at an alternate location based on business needs. Candidates should be prepared and available to travel as required during this time.

What You'll Do:

• Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.
• Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions.
• Apply your communication strengths to earn client trust through responsive support and clear guidance from set-up through ongoing success.
• Champion client success by sharing relevant product features, best practices, and personalized guidance.
• Collaborate with dynamic teams to quickly escape and resolve challenges, helping deliver innovative solutions that make a real impact on our clients.
• Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.

Who You Are:

• Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.
• Comfortable providing live support via phone and email, confidently troubleshooting technical issues.
• A proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and process-driven, with a focus on accuracy and efficiency.
• Adaptable and flexible; you thrive in fast-paced, ever-changing environments.
• Skilled at building strong relationships and earning trust with clients.
• Driven to exceed expectations and deliver exceptional customer service.
• A quick learner who embraces new tools, technologies, and concepts.
• Naturally organized and able to prioritize tasks with clarity and confidence.

Ideal to Have:

• Familiarity with property management or real estate software, particularly Yardi.
• Hands-on experience with technical support and application troubleshooting.

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth.

• 100% paid employee medical premiums
• company profit-sharing plan
• flexible work arrangements

$31.25/hr - $32.81/hr

EOE/Race/Gender/Disability/Vets