Associate Technical Account Manager: Client Tech Solutions

Yardi Systems; Irving (TX); On-site; USD 65,000 - 70,000; Full time

Job summary

Yardi Systems in Irving, TX seeks an Associate Technical Account Manager to help clients maximize value from our property management software solutions. You’ll combine technical aptitude with communication skills to support setup, troubleshooting, and day-to-day use, ensuring a smooth, successful experience for clients.

This role requires travel during the second week of employment for training, with possible local or alternate-location training.

Qualifications

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Services; or an equivalent combination of education and experience.
• Experience providing live support via phone and email.
• Strong customer-focused mindset and proactive problem-solving.

Responsibilities

• Provide technical software support, set-up, and implementation guidance to clients across a suite of products, delivering assistance via email and phone.
• Troubleshoot application issues and deliver effective solutions.
• Communicate clearly to earn client trust from set-up through ongoing success.
• Share relevant product features, best practices, and guidance to champion client success.
• Collaborate with teams to quickly resolve challenges and deliver innovative solutions.
• Continuously learn to master our products and industry trends for client impact.

Skills

Customer service

Communication

Problem-solving

Quick learner

Organized

Education

Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Services

Tools

Yardi familiarity

Technical support

Job description

Yardi Systems in Irving, TX seeks an Associate Technical Account Manager to help clients maximize value from our property management software solutions. You’ll combine technical aptitude with communication skills to support setup, troubleshooting, and day-to-day use, ensuring a smooth, successful experience for clients.

This role requires travel during the second week of employment for training, with possible local or alternate-location training.