Public-Facing Licensing Coordinator

Louisiana; Baton Rouge (LA); On-site; USD 38,000 - 48,000; Full time

Job summary

Louisiana Real Estate Commission is seeking an Administrative Coordinator in Baton Rouge to create a positive first impression for visitors and callers. You will support daily operations as the front desk point of contact, handling phones, mail, and intake of license applications with accuracy.

The ideal candidate demonstrates adaptability, compliance with state regulations, effective communication, and confidentiality when handling licensee data.

Qualifications

• Three years of experience in administrative services.
• Experience Substitution: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.
• Appointment Type: Probational - up to 24 months.

Responsibilities

• Open the office at the start of business: unlock the entrance doors, turn on lights, and power up reception-area equipment and computers so the office is ready to serve the public on time.
• Greet and assist visitors in a professional, welcoming manner, and direct them to the appropriate department or staff member.
• Answer and route a multi-line telephone system, take accurate messages, and provide general information about LREC services, licensing requirements, and procedures.
• Respond to general inquiries received by email and through the agency's public contact channels, escalating complex or legal questions to the appropriate staff.
• Receive, date-stamp, sort, and distribute incoming mail, deliveries, and documents, and prepare outgoing mail.
• Accept and process license applications, renewals, fees, and other payments at the front desk in accordance with agency procedures, and issue receipts.
• Verify that submitted forms and supporting documents are complete and notify applicants.
• Enter data, update records, and maintain files in the agency's licensing and document management systems with a high degree of accuracy.
• Maintain a clean, organized, and professional reception area, and keep forms and informational materials stocked.
• Handle confidential information, including licensee and complaint-related records, with discretion and in compliance with State records and public records laws.
• Perform other related duties as assigned by the supervisor.
• Close the office at the end of the day: turn off the lights and reception-area equipment, secure files and payments, and lock the doors

Skills

Accepting Direction

Following Policies and Procedures

Thinking Critically

Adapting to Change

Communicating Effectively

Displaying Professionalism

Focusing on Customers

Learning Actively

Making Accurate Judgments

Using Data

Education

Experience-substitution policy (15 semester hours = 6 months)

Job description

Louisiana Real Estate Commission is seeking an Administrative Coordinator in Baton Rouge to create a positive first impression for visitors and callers. You will support daily operations as the front desk point of contact, handling phones, mail, and intake of license applications with accuracy.

The ideal candidate demonstrates adaptability, compliance with state regulations, effective communication, and confidentiality when handling licensee data.