ADMINISTRATIVE COORDINATOR 4

Louisiana; Baton Rouge (LA); Sur place; USD 38 000 - 48 000; Plein temps

Résumé du poste

Louisiana Real Estate Commission is seeking an Administrative Coordinator in Baton Rouge to create a positive first impression for visitors and callers. You will support daily operations as the front desk point of contact, handling phones, mail, and intake of license applications with accuracy.

The ideal candidate demonstrates adaptability, compliance with state regulations, effective communication, and confidentiality when handling licensee data.

Qualifications

• Three years of experience in administrative services.
• Experience Substitution: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.
• Appointment Type: Probational - up to 24 months.

Responsabilités

• Open the office at the start of business: unlock the entrance doors, turn on lights, and power up reception-area equipment and computers so the office is ready to serve the public on time.
• Greet and assist visitors in a professional, welcoming manner, and direct them to the appropriate department or staff member.
• Answer and route a multi-line telephone system, take accurate messages, and provide general information about LREC services, licensing requirements, and procedures.
• Respond to general inquiries received by email and through the agency's public contact channels, escalating complex or legal questions to the appropriate staff.
• Receive, date-stamp, sort, and distribute incoming mail, deliveries, and documents, and prepare outgoing mail.
• Accept and process license applications, renewals, fees, and other payments at the front desk in accordance with agency procedures, and issue receipts.
• Verify that submitted forms and supporting documents are complete and notify applicants.
• Enter data, update records, and maintain files in the agency's licensing and document management systems with a high degree of accuracy.
• Maintain a clean, organized, and professional reception area, and keep forms and informational materials stocked.
• Handle confidential information, including licensee and complaint-related records, with discretion and in compliance with State records and public records laws.
• Perform other related duties as assigned by the supervisor.
• Close the office at the end of the day: turn off the lights and reception-area equipment, secure files and payments, and lock the doors

Connaissances

Accepting Direction

Following Policies and Procedures

Thinking Critically

Adapting to Change

Communicating Effectively

Displaying Professionalism

Focusing on Customers

Learning Actively

Making Accurate Judgments

Using Data

Formation

Experience-substitution policy (15 semester hours = 6 months)

Description du poste

OUR MISSION

Our mission is to serve and protect the public interest in real estate transactions and other real estate related activities. We accomplish this by maintaining a tradition of open government; providing fair and equitable administration and enforcement of the Louisiana Real Estate License Law and Commission Rules and Regulations; and through the development of progressive education programs that promote knowledge, ethics, and advancement of the real estate industry.

OVERVIEW OF THE ROLE

As an Administrative Coordinator, you will play a key role in shaping a positive and professional first impression for all visitors and callers. This position supports daily operations by serving as the initial point of contact for the public and ensuring accurate, timely coordination of communication, records, and compliance-related tasks. You will work closely with internal staff, board members, and external agencies to help maintain organized workflows and support regulatory processes.

An ideal candidate should possess the following competencies:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
• Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
• Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance.
• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasontne.
• Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.

Three years of experience in administrative services.

Experience Substitution: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Position-Specific Details:

Appointment Type: Probational - up to 24 months

Career Progression: This position does not participate in a Career Progression Group.

Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday - Friday.

Compensation: The salary offered will be determined based on qualifications and experience.

Louisiana is a State as a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Job Duties:

• Open the office at the start of business: unlock the entrance doors, turn on the lights, and power up reception- area equipment and computers, so the office is ready to serve the public on time.
• Greet and assist visitors in a professional, welcoming manner, and direct them to the appropriate department or staff member.
• Answer and route a multi- line telephone system, take accurate messages, and provide general information about LREC services, licensing requirements, and procedures.
• Respond to general inquiries received by email and through the agency's public contact channels, escalating complex or legal questions to the appropriate staff.
• Receive, date- stamp, sort, and distribute incoming mail, deliveries, and documents, and prepare Outgoing mail.
• Accept and process license applications, renewals, fees, and other payments at the front desk in accordance with agency procedures, and issue receipts.
• Verify that submitted forms and supporting documents are complete and notify applicants
• Enter data, update records, and maintain files in the agency's licensing and document management systems with a high degree of accuracy.
• Maintain a clean, organized, and professional reception area, and keep forms and informational materials stocked.
• Handle confidential information, including licensee and complaint-related records, with discretion and in compliance with State records and public records laws.
• Perform other related duties as assigned by the supervisor.
• Close the office at the end of the day: turn Off the lights and reception-area equipment, secure files and payments, and lock the doors

For further information about this vacancy, contact:

Tiffany Williams
Louisiana Real Estate Commission
225-925-1923
[e-mail]