Administrative Coordinator 4

Nunez Community College; Baton Rouge (LA); On-site; USD 42,000 - 52,000; Full time

Job summary

Louisiana Real Estate Commission is seeking an Administrative Coordinator to provide a professional first impression, manage licensing processes, and support regulatory workflows. You will greet visitors, route inquiries, process payments, maintain records, and ensure compliance in a busy government office.

The role requires strong communication, discretion, and adherence to policies, with regular daytime hours and an emphasis on accuracy and customer service.

Qualifications

• Three years of experience in administrative services.
• Experience substitution: 15 semester hours equals six months of experience.
• State Civil Service job specifications govern the role.

Responsibilities

• Open the office at start of business and prepare reception area.
• Greet visitors and route them to appropriate staff.
• Answer and route multi-line telephone calls and provide information.
• Respond to general inquiries via email and public channels.
• Receive, date-stamp, sort and distribute mail and documents; prepare outgoing mail.
• Accept and process license applications, renewals, fees and other payments; issue receipts.
• Verify submitted forms and notify applicants of omissions.
• Enter data and maintain records in licensing and document management systems.
• Keep reception area organized and stocked with materials.
• Handle confidential information in compliance with laws.
• Perform other duties as assigned; close office at end of day.

Skills

Accepting Direction

Policies & Procedures

Critical Thinking

Adapting to Change

Effective Communication

Professionalism

Customer Focus

Active Learning

Judgment & Reasoning

Data Usage

Job description

OUR MISSION

Our mission is to serve and protect the public interest in real estate transactions and other real estate related activities. We accomplish this by maintaining a tradition of open government; providing fair and equitable administration and enforcement of the Louisiana Real Estate License Law and Commission Rules and Regulations; and through the development of progressive education programs that promote knowledge, ethics, and advancement of the real estate industry.

OVERVIEW OF THE ROLE

As an Administrative Coordinator, you will play a key role in shaping a positive and professional first impression for all visitors and callers. This position supports daily operations by serving as the initial point of contact for the public and ensuring accurate, timely coordination of communication, records, and compliance-related tasks. You will work closely with internal staff, board members, and external agencies to help maintain organized workflows and support regulatory processes.

An ideal candidate should possess the following competencies:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well-supported conclusions.
• Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
• Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance.
• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasontne.
• Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions.

Three years of experience in administrative services.

EXPERIENCE SUBSTITUTION:

Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

As an Administrative Coordinator, you'll help create a positive first impression for every person who walks through our doors. In this role, you will:

• Open the office at the start of business: unlock the entrance doors, turn on the lights, and power up reception- area equipment and computers, so the office is ready to serve the public on time.
• Greet and assist visitors in a professional, welcoming manner, and direct them to the appropriate department or staff member.
• Answer and route a multi- line telephone system, take accurate messages, and provide general information about LREC services, licensing requirements, and procedures.
• Respond to general inquiries received by email and through the agency's public contact channels, escalating complex or legal questions to the appropriate staff.
• Receive, date- stamp, sort, and distribute incoming mail, deliveries, and documents, and prepare Outgoing mail.
• Accept and process license applications, renewals, fees, and other payments at the front desk in accordance with agency procedures, and issue receipts.
• Verify that submitted forms and supporting documents are complete and notify applicants
• Enter data, update records, and maintain files in the agency's licensing and document management systems with a high degree of accuracy.
• Maintain a clean, organized, and professional reception area, and keep forms and informational materials stocked.
• Handle confidential information, including licensee and complaint-related records, with discretion and in compliance with State records and public records laws.
• Perform other related duties as assigned by the supervisor.
• Close the office at the end of the day: turn Off the lights and reception-area equipment, secure files and payments, and lock the doors

Position-Specific Details:

Appointment Type: Probational - up to 24 months

Career Progression: This position does not participate in a Career Progression Group.

Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday - Friday.

Compensation: The salary offered will be determined based on qualifications and experience.

Louisiana is a State as a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

For further information about this vacancy, contact:

Tiffany Williams

Louisiana Real Estate Commission

225-925-1923

[e-mail]