Public-Facing Admin Support Specialist

Polk County; Des Moines (IA); On-site; USD 32,000 - 52,000; Full time

Job summary

Polk County is seeking an administrative support specialist to assist at the front desk, handle public inquiries, and coordinate office functions in service of the department’s mission.

You will process records, enter data, prepare meetings, and support other clerical staff as needed.

Applicants should have a high school diploma and at least two years of office experience; bilingual English/Spanish may be preferred.

Qualifications

• Graduation from high school or equivalent education.
• Two years of experience in office assistance, clerical work, records processing, or related office work.
• Any equivalent combination of training and experience that will have provided the required knowledge, skills, and abilities.
• Bi‑lingual skills (English/Spanish) may be preferred depending on assignment.

Responsibilities

• Serves as a primary point of contact for public inquiries, provides accurate program information and assists the general public, other County departments, clients, and contractors with information, application forms, registrations, and other documents relative to assigned department.
• Resolves basic issues independently in-person, over the telephone, and directs callers and visitors to appropriate personnel, ensuring a welcoming, courteous, and efficient experience for all visitors and callers.

Skills

Typing

Data entry

Microsoft Word

Microsoft Excel

Verbal communication

Written communication

Prioritization

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

Two years of office experience

Equivalent training/experience

Bi‑lingual skills may be preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Polk County is seeking an administrative support specialist to assist at the front desk, handle public inquiries, and coordinate office functions in service of the department’s mission.

You will process records, enter data, prepare meetings, and support other clerical staff as needed.

Applicants should have a high school diploma and at least two years of office experience; bilingual English/Spanish may be preferred.