Public-Facing Client Support Specialist

Miami County; Troy (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental Insurance

Vision Insurance

Life & AD&D Insurance

Paid holidays

Paid vacation & sick time

Job summary

Miami County is seeking a Client Support Specialist to provide information and assistance to clients, agencies, and the public. The role involves handling inquiries by telephone, mail, fax, electronic channels, or in person, and explaining rules and procedures.

The position includes research to resolve problems, documenting inquiries, and routing issues to appropriate staff, along with front desk duties and general clerical tasks. Hours are typical business hours with potential variations.

Qualifications

• Knowledge of office practices, procedures, and relevant laws and regulations.
• Strong written and oral communication skills.
• Ability to use computers and complete forms.

Responsibilities

• Provides information and assistance to clients, agencies, and the public by phone, mail, fax, electronic means, or in person.
• Performs research to resolve inquiries and documents, routing issues to appropriate staff.
• Handles switchboard/front desk duties, screens calls, and directs callers to staff.
• Performs general clerical duties such as typing, sorting mail, filing, and scanning.
• Duties may include other customer service tasks as assigned.

Skills

Office practices

Written communication

Oral communication

Computer usage

Education

High school diploma

Job description

Miami County is seeking a Client Support Specialist to provide information and assistance to clients, agencies, and the public. The role involves handling inquiries by telephone, mail, fax, electronic channels, or in person, and explaining rules and procedures.

The position includes research to resolve problems, documenting inquiries, and routing issues to appropriate staff, along with front desk duties and general clerical tasks. Hours are typical business hours with potential variations.