Public-Facing Administrative Assistant

Polk-County,-Ia; Des Moines (IA); On-site; USD 34,000 - 48,000; Full time

Job summary

Polk County in Des Moines, IA is seeking an Administrative Support Specialist under direct supervision to assist the public and county staff with information, forms, registrations, and other documents relative to the department. This role involves front desk duties, data entry, records management, meeting coordination, and collaboration with team members.

A high school diploma and two years of clerical experience are required; bilingual English/Spanish may be preferred depending on assignment.

Qualifications

• High school diploma or equivalent.
• Two years of office assistance or clerical experience.
• Bi-lingual English/Spanish may be preferred depending on assignment.
• Ability to communicate clearly, both verbally and in writing.
• Proficiency in typing and data entry with high accuracy.

Responsibilities

• Serves as the primary point of contact for public inquiries, provides program information, and assists with forms and registrations.
• Composes, processes, and distributes records, correspondence, and supplies.
• Maintains records and data entry with accuracy; handles fees and permits as assigned.
• Organizes meetings, prepares agendas, takes minutes, and manages conference room scheduling.
• Collaborates with team members and acts as backup to other clerical staff.
• May record and transcribe meeting minutes.
• Performs related duties as assigned.

Skills

Typing

Data entry

Communication (verbal & written)

Mathematical calculations

De-escalation

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Polk County in Des Moines, IA is seeking an Administrative Support Specialist under direct supervision to assist the public and county staff with information, forms, registrations, and other documents relative to the department. This role involves front desk duties, data entry, records management, meeting coordination, and collaboration with team members.

A high school diploma and two years of clerical experience are required; bilingual English/Spanish may be preferred depending on assignment.