Public Cloud Technical Account Manager: Customer Advocate

CDW; Alton (IL); On-site; USD 90,000 - 150,000; Full time

Job summary

CDW seeks a Technical Account Manager to own the technical relationship with customers and advocate for their cloud needs across AWS, Azure, and GCP. You will conduct reviews, provide tailored recommendations, and coordinate with internal teams to ensure exceptional experiences.

You will help customers optimize cloud spend using management platforms, stay ahead of cloud trends, and align CDW offerings with customer use cases and roadmaps, including governance sessions and billing support.

Qualifications

• Bachelor's degree and 5+ years' experience in a cloud engineering / customer support or DevOps role OR 9+ years' experience in a cloud engineering / customer support or DevOps role.
• Experience in a technical account management, InfraOps or customer-facing role.
• Experience with customer relationship management, especially c-level or senior leadership.
• Technical expertise in public cloud computing, with a strong understanding of relevant technologies, architectures, and best practices.
• Customer-centric mindset with a passion for driving customer success and delivering value.
• Ability to anticipate customer needs, identify opportunities, and develop strategic plans to address them.
• Associate cloud certification.
• Annual bonus target of 10% subject to terms and conditions of plan.

Responsibilities

• Meet with customers regularly to understand operational needs and share personalized recommendations for public cloud environment improvements.
• Work with internal teams to act as an advocate for the customer and ensure an excellent customer experience.
• Utilize Cloud Management Platforms to give customers visibility into cloud spend and align spend with goals and budget.
• Conduct regular ticket reviews with CDW customers.
• Educate customers on current and new technologies and services, including CDW and public cloud offerings.
• Communicate how CDW products, services and solutions including our product roadmap align to customer use cases and service gaps.
• Be an escalation point for the Customer Engagement support engineers.
• Hold regular governance sessions with customers.
• Provide support to Billing for customer questions; Stay educated on cloud infrastructure and operations trends and best practices; including the Azure, AWS, and GCP Well-Architected framework.

Skills

Cloud engineering

Customer support

DevOps

CRM experience

Public cloud computing

Customer success

Strategic planning

Education

Bachelor's degree

Associate cloud certification

Job description

CDW seeks a Technical Account Manager to own the technical relationship with customers and advocate for their cloud needs across AWS, Azure, and GCP. You will conduct reviews, provide tailored recommendations, and coordinate with internal teams to ensure exceptional experiences.

You will help customers optimize cloud spend using management platforms, stay ahead of cloud trends, and align CDW offerings with customer use cases and roadmaps, including governance sessions and billing support.