Public Cloud TAM: Customer Advocate & Solutions Lead

CDW; United States; À distance; USD 71 000 - 108 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Benefits package

Résumé du poste

CDW is seeking a Technical Account Manager in the United States to own the technical relationship with customers and advocate for cloud best practices across AWS, Azure, and GCP. You will understand customer business needs and guide them on cloud initiatives.

You will review architectures, communicate value, manage spend visibility, and drive customer success while collaborating with internal teams and Billing for accurate inquiries.

Qualifications

• Bachelor’s degree and 5+ years’ experience in cloud engineering or DevOps/customer-facing role.
• Experience in a technical account management or InfraOps role.
• Ability to articulate complex technical concepts to technical and non-technical audiences.
• Familiarity with cloud architectures, networks, security, and best practices.

Responsabilités

• Perform technical reviews on customer public cloud environments across all pillars of the Well-Architected framework.
• Meet with customers regularly to understand operational needs and share personalized recommendations for cloud improvements.
• Act as advocate for the customer and coordinate with internal teams to ensure excellent experience.
• Utilize Cloud Management Platforms to provide visibility into cloud spend and align it with budgets.
• Conduct regular ticket reviews with CDW customers.
• Educate customers on current and new technologies and CDW cloud offerings.
• Explain how CDW products and roadmap align to customer use cases and gaps.
• Be escalation point for Customer Engagement support engineers.
• Hold governance sessions with customers.
• Provide billing insights for customer invoices.

Connaissances

Public cloud expertise

Customer advocacy

Communication skills

Strategic thinking

Cross-functional collaboration

Customer-facing experience

Formation

Bachelor’s degree

Associate cloud certification

Description du poste

CDW is seeking a Technical Account Manager in the United States to own the technical relationship with customers and advocate for cloud best practices across AWS, Azure, and GCP. You will understand customer business needs and guide them on cloud initiatives.

You will review architectures, communicate value, manage spend visibility, and drive customer success while collaborating with internal teams and Billing for accurate inquiries.