Public Benefits Navigator - Entry (Bilingual)

Oregoncitybusiness; Portland (OR); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

ODHS Employee Resource Group

Cost of Living Adjustments

Annual salary increases

Benefits package

Public Service Loan Forgiveness

Job summary

Oregon Department of Human Services in Portland, OR, is seeking a Public Benefits Specialist - Entry to join the Refugee Unit. The role involves assisting Oregonians in-person at the Glisan Street location, guiding them through eligibility systems, and delivering supportive services in a welcoming, trauma-informed environment.

The position emphasizes customer service in a busy storefront setting, with opportunities to apply data-entry and problem-solving skills while maintaining confidentiality.

Qualifications

• Two years of front-line customer service in a high-volume environment.
• Associate degree in Behavioral Science or Social Science with six months of reception or call center experience.
• Equivalent combination of education, training, and experience.

Responsibilities

• Be the first face of contact in field offices and provide a welcoming environment.
• Support the office infrastructure and day-to-day operations.
• Assist Oregonians with the online Oregon Eligibility system in person, by phone or email.
• Assist Oregonians through a trauma-informed lens.
• May have financial desk responsibilities.

Skills

Front-line service

High-volume environment

Active listening

Data entry

Data verification

Confidential information handling

Microsoft Word

Excel

Email systems

Online search tools

Bilingual (English/Spanish)

Education

Associate degree in Behavioral/Social Science

Equivalent combination of education and experience

Tools

Microsoft Word

Excel

Email systems

Job description

Oregon Department of Human Services in Portland, OR, is seeking a Public Benefits Specialist - Entry to join the Refugee Unit. The role involves assisting Oregonians in-person at the Glisan Street location, guiding them through eligibility systems, and delivering supportive services in a welcoming, trauma-informed environment.

The position emphasizes customer service in a busy storefront setting, with opportunities to apply data-entry and problem-solving skills while maintaining confidentiality.