Public Benefits Specialist (Entry) – Client Support

Oregon Inc; Madras (OR); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

ODHS Employee Resource Groups

Cost of Living Adjustments

Annual salary increases

Public Service Loan Forgiveness (elig)

Job summary

Oregon Inc. is seeking a Benefit Support Staff (Public Benefits Specialist, Entry) to provide front desk assistance, guide clients to appropriate services, and support Tribal and Native communities. You will review documents, schedule appointments, and manage communications while maintaining a welcoming lobby environment.

The role emphasizes customer service, data entry, and proficient use of standard office software. Bilingual English/Spanish is preferred but not required.

Qualifications

• Two years of experience in reception or call center with high-volume data entry and accurate documentation.
• Associate degree in Behavioral or Social Science or related field with six months in a busy reception area or call center.
• Equivalent combination of education, training, and experience.

Responsibilities

• Provide front desk help, answer phone calls, guide clients to services.
• Offer consultation, resources, and support for Tribal and Native communities.
• Distribute mail, handle transfers, and manage emails.
• Schedule appointments and issue benefits like EBT cards and checks.
• Review applications and documents for completeness and accuracy.
• Document interactions in the agency systems (ONE and TRACS).

Skills

Customer service

Data entry

Bilingual (English/Spanish)

Education

Associate degree in Behavioral/Social Science or related field

Tools

Microsoft Office

Job description

Oregon Inc. is seeking a Benefit Support Staff (Public Benefits Specialist, Entry) to provide front desk assistance, guide clients to appropriate services, and support Tribal and Native communities. You will review documents, schedule appointments, and manage communications while maintaining a welcoming lobby environment.

The role emphasizes customer service, data entry, and proficient use of standard office software. Bilingual English/Spanish is preferred but not required.