Bilingual Public Benefits Support Specialist (Entry)

Oregon Inc; North Bend (WA); In loco; USD 42.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

ODHS Employee Resource Group

Cost of Living Adjustments

Annual salary increases

Excellent benefits package

Descrizione del lavoro

The Oregon Department of Human Services is seeking an entry-level Public Benefits Specialist in North Bend. This role supports families applying for medical, TANF, SNAP, ERDC, and long-term care services, gathering initial information in-person, by phone, and online, and providing status updates.

Fluency in English and Spanish is preferred; bilingual candidates receive a 5% differential after testing. This is a permanent, full-time position with a strong benefits package.

Competenze

• Two years of experience in a reception area or call center handling high-volume data entry and accurate information collection.
• Associate degree in Behavioral Science, Social Science or closely related field with six months of relevant experience.
• Equivalent combination of education, training and experience.

Mansioni

• Contribute to a welcoming environment as families interact with the department.
• Greet and assist customers and colleagues through a trauma-informed lens.
• Work within a team that collaboratively rotates tasks to support office needs.
• Assist customers applying for programs such as medical, TANF, DV services, SNAP, ERDC, and long-term care services.
• Obtain initial information from customers in-person, by phone and via the online portal to provide status updates and access community resources.
• Assist with financial duties, including tracking, issuing and accounting for financial actions.

Conoscenze

Customer service

Data entry

Communication

Formazione

Associate degree in Behavioral/Social Science

Descrizione del lavoro

The Oregon Department of Human Services is seeking an entry-level Public Benefits Specialist in North Bend. This role supports families applying for medical, TANF, SNAP, ERDC, and long-term care services, gathering initial information in-person, by phone, and online, and providing status updates.

Fluency in English and Spanish is preferred; bilingual candidates receive a 5% differential after testing. This is a permanent, full-time position with a strong benefits package.