Public Benefits Specialist (Entry) — Bilingual Optional

Oregon Department of Human Services; North Bend (OR); In loco; USD 42.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

ODHS Employee Resource Groups

Cost of Living Adjustments

Annual salary increases

Public Service Loan Forgiveness (PSLF)

Comprehensive benefits package

Descrizione del lavoro

Oregon Department of Human Services in North Bend is seeking a Support Staff (Public Benefits Specialist, Entry) to serve as the first contact for customers, directly handling in-person, phone, and online inquiries. The role supports office operations and program access for medical, cash, food, and childcare benefits.

The position emphasizes bilingual English/Spanish communication, with a preference for bilingual candidates who meet language tests for a 5% differential pay.

Competenze

• Two years of experience in a reception area or call center with high volume work (data entry, ensuring application completeness, completing documents).
• Experience in roles involving customer service and information gathering for needed services.

Mansioni

• Be the first point of contact for customers entering the office or by phone.
• Greet and assist customers and colleagues with a trauma-informed approach.
• Work in a team that rotates tasks to support office operations.
• Assist customers applying for programs such as medical, cash assistance (TANF), SNAP, childcare, and long-term care.
• Obtain initial information to provide status updates and guidance to community resources.
• Handle financial duties including tracking and accounting for financial actions.
• Complete a high volume of work in a fast-paced environment using computer systems to track details and reference procedures.

Conoscenze

Customer service

Data entry

Phone support

Formazione

Associate degree in Behavioral/Social Science or related field

Descrizione del lavoro

Oregon Department of Human Services in North Bend is seeking a Support Staff (Public Benefits Specialist, Entry) to serve as the first contact for customers, directly handling in-person, phone, and online inquiries. The role supports office operations and program access for medical, cash, food, and childcare benefits.

The position emphasizes bilingual English/Spanish communication, with a preference for bilingual candidates who meet language tests for a 5% differential pay.