Bilingual Public Benefits Support – Entry Level

Oregon Inc; North Bend (OR); In loco; USD 42.000 - 55.000; Tempo pieno

Descrizione del lavoro

Oregon Department of Human Services in North Bend, OR seeks an Entry Public Benefits Specialist to greet customers, collect information, and assist in eligibility determinations for medical, cash, SNAP and childcare benefits.

You will work in-person at the North Bend ODHS office, with a focus on trauma-informed service delivery and confidentiality. Bilingual English/Spanish preferred with 5% differential pay after tests.

Competenze

• Two years of experience in a reception area or call center with a high-volume workflow, interviewing for information or providing customer service.
• An associate degree in Behavioral Science, Social Science or a closely related field plus six months of relevant experience.
• Equivalent combination of education, training, and experience relative to the class concept.

Mansioni

• Be the first point of contact for customers entering the office or calling in.
• Assist customers applying for programs such as medical, cash benefits, SNAP, childcare, and related services.
• Obtain initial information, provide status updates, and explain access to community resources.
• Assist with financial duties, including tracking, issuing, and accounting for actions and requirements.
• Maintain high-volume, accurate data entry across computer systems and reference procedures.

Conoscenze

Bilingual English/Spanish

Customer service

Trauma-informed communication

Attention to detail

Formazione

Associate degree (Behavioral/Social Science or related)

Equivalent combination of education and experience

Strumenti

Basic computer skills

Descrizione del lavoro

Oregon Department of Human Services in North Bend, OR seeks an Entry Public Benefits Specialist to greet customers, collect information, and assist in eligibility determinations for medical, cash, SNAP and childcare benefits.

You will work in-person at the North Bend ODHS office, with a focus on trauma-informed service delivery and confidentiality. Bilingual English/Spanish preferred with 5% differential pay after tests.