Bilingual Public Benefits Specialist (Entry)

Department of Human Services; Portland, Killingsworth Crossroads (ME, FL); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

ODHS Employee Resource Groups

Cost of Living Adjustments

Annual salary increases

Benefits package

Public Service Loan ForgivenessProgram

Job summary

Oregon Department of Human Services in Portland seeks an entry‑level Public Benefits Specialist to assist Oregonians in person and by phone, guiding them through the Oregon Eligibility system and SSP programs.

You must be bilingual in English and Spanish, with a proficiency test and a 5% bilingual differential pay upon passing. This role supports diverse communities and equity through self‑sufficiency services.

Qualifications

• Bilingual in Spanish and English.
• 2 years in reception or high-volume call center.
• Associate degree with 6 months of relevant experience OR equivalent.
• Equivalent combination of education, training and experience.

Responsibilities

• Be the first face of contact in most field offices for Oregonians.
• Support day-to-day office operations.
• Assist Oregonians in person/phone via Oregon Eligibility online system.
• Assist customers with SSP and related programs with empathy.
• May handle basic financial duties and transactions.
• Learn and support Self-Sufficiency Program services.

Skills

Bilingual English/Spanish

Customer service

Data entry

Education

Associate degree in Behavioral/Social Science or related field

Tools

Microsoft Word

Excel

Email systems

Job description

Oregon Department of Human Services in Portland seeks an entry‑level Public Benefits Specialist to assist Oregonians in person and by phone, guiding them through the Oregon Eligibility system and SSP programs.

You must be bilingual in English and Spanish, with a proficiency test and a 5% bilingual differential pay upon passing. This role supports diverse communities and equity through self‑sufficiency services.