Bilingual Benefits Support - Entry Level

Oregon Department of Human Services; Madras (OR); In loco; USD 42.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

ODHS benefits package

Cost of Living Adjustments

Annual salary increases

Descrizione del lavoro

The Oregon Department of Human Services is seeking an entry-level Benefits Support Staff (Public Benefits Specialist) to provide essential front-desk assistance, guidance, and support to clients. The role emphasizes equity, inclusion, and exceptional service in a diverse community.

This entry-level position offers exposure to multiple agency systems (ONE, TRACS) and requires strong communication skills in English; bilingual in Spanish and English is preferred but not required.

Competenze

• Two years of front desk or call center experience with high-volume workload.
• Associate degree in Behavioral/Social Science or related field plus six months of front desk or call center experience.
• Equivalent combination of education, training, and experience.

Mansioni

• Provide front desk help, answer calls, and guide clients to services.
• Provide consultation and resources for Tribal and Native communities.
• Distribute mail, handle case transfers, and manage emails.
• Schedule appointments and issue EBT cards and checks.
• Review applications and documentation for completeness and accuracy.
• Document interactions in the ONE and TRACS systems.
• Create a welcoming environment for the public and maintain orderly lobby flow.
• Use computer systems and databases to manage client information for the agency.

Conoscenze

Bilingual (Spanish/English)

Customer service

Phone support

Formazione

Associate degree in Behavioral/Social Science or related field

Six months of reception/call center experience

Strumenti

Microsoft Office

ONE system

TRACS system

Descrizione del lavoro

The Oregon Department of Human Services is seeking an entry-level Benefits Support Staff (Public Benefits Specialist) to provide essential front-desk assistance, guidance, and support to clients. The role emphasizes equity, inclusion, and exceptional service in a diverse community.

This entry-level position offers exposure to multiple agency systems (ONE, TRACS) and requires strong communication skills in English; bilingual in Spanish and English is preferred but not required.