Benefits Support Specialist (Entry) – Public Services

State of Oregon; Salem (OR); In loco; USD 42.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

ODHS Employee Resource Groups

Cost of Living Adjustments

Annual salary increases

Comprehensive benefits package

Public Service Loan Forgiveness (PSLF)

Descrizione del lavoro

Oregon Department of Human Services is seeking a Benefits Support Staff (Public Benefit Specialist, Entry) to provide front desk support, client guidance, and resources in a welcoming office environment. Bilingual Spanish-English is a plus and preferred for serving diverse communities.

The role includes handling applications, scheduling, and using agency systems to document interactions while maintaining confidentiality and a courteous, professional demeanor.

Competenze

• Two years of experience in a reception area or high-volume call center with data entry and document accuracy.
• An associate degree in a Behavioral Science, Social Science or related field with six months of busy reception experience or equivalent.
• An equivalent combination of education, training and experience.

Mansioni

• Provide front desk services, answer calls, and direct clients to appropriate services.
• Offer consultation and resources for Tribal and Native communities.
• Distribute mail, manage emails, and handle case transfers.

Conoscenze

Customer service

Data entry

Phone support

Bilingual Spanish

Communication

Formazione

Associate degree in Behavioral/Social Science

Equivalent education/experience

Strumenti

ONE system

TRACS system

Microsoft Office

Descrizione del lavoro

Oregon Department of Human Services is seeking a Benefits Support Staff (Public Benefit Specialist, Entry) to provide front desk support, client guidance, and resources in a welcoming office environment. Bilingual Spanish-English is a plus and preferred for serving diverse communities.

The role includes handling applications, scheduling, and using agency systems to document interactions while maintaining confidentiality and a courteous, professional demeanor.