Bilingual Public Benefits Specialist - EN/ES

Oregon Department of Human Services; Portland (OR); Sur place; USD 42 000 - 55 000; Plein temps

Avantages offerts par ce poste

Employee Resource Groups

COLA increases

Annual raises

Benefits package

PSLF program

Résumé du poste

The Oregon Department of Human Services in Portland is seeking an entry-level Public Benefits Specialist who is bilingual in English and Spanish. This role focuses on serving Oregonians at the Northeast Portland office, guiding them through the Self-Sufficiency Program and assisting with eligibility applications.

You will be the first point of contact, handling in-person and phone inquiries, supporting daily office operations, and maintaining accurate data.

Qualifications

• Bilingual in Spanish and English.
• Two years of experience in a reception area or call center with high volume work.
• Associate degree in Behavioral Science, Social Science, or closely related field with six months of relevant experience.

Responsabilités

• Be the first face of contact in field offices and provide a welcoming environment for families.
• Support the office infrastructure and day-to-day operations.
• Assist Oregonians in person and by phone with the online Oregon Eligibility application system for ODHS, OHA, and DELC programs.
• Assist Oregonians through a trauma-informed lens.
• May handle financial duties including tracking, issuing, and accounting for actions.
• Provide support for business functions within the office.

Connaissances

Bilingual English/Spanish

Customer service

Data entry

Formation

Associate degree in Behavioral Science or Social Science

Outils

Microsoft Word

Microsoft Excel

Email systems

Online search tools

Description du poste

The Oregon Department of Human Services in Portland is seeking an entry-level Public Benefits Specialist who is bilingual in English and Spanish. This role focuses on serving Oregonians at the Northeast Portland office, guiding them through the Self-Sufficiency Program and assisting with eligibility applications.

You will be the first point of contact, handling in-person and phone inquiries, supporting daily office operations, and maintaining accurate data.