Bilingual Public Benefits Specialist – Entry Level

State of Oregon; Salem (OR); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

ERGs

COLA

Salary increases

Benefits package

PSLF eligibility

Job summary

Oregon Department of Human Services is seeking a Support Staff (Public Benefits Specialist, Entry) for the North Bend office. You will be the first point of contact, handling in-person and phone inquiries while assisting applicants seeking medical, food, cash, and childcare benefits through the ONE eligibility system.

A bilingual preference is noted, with a 5% differential after testing. The role requires good data entry and communication skills, ability to work in a fast-paced environment, and

Qualifications

• Two years of experience in a reception area or call center with high-volume data entry and accurate information gathering.
• Associate degree in Behavioral/Social Science or related field plus six months in a busy reception or call center.
• Equivalent combination of education, training, and experience.

Responsibilities

• Greet and assist customers in person or by phone with a trauma-informed approach.
• Support day-to-day office operations as part of a collaborative team.
• Obtain initial information for program applications and provide status updates.

Skills

Customer service

Data entry

Communication

Trauma-informed approach

Education

Associate degree in Behavioral/Social Science

Job description

Oregon Department of Human Services is seeking a Support Staff (Public Benefits Specialist, Entry) for the North Bend office. You will be the first point of contact, handling in-person and phone inquiries while assisting applicants seeking medical, food, cash, and childcare benefits through the ONE eligibility system.

A bilingual preference is noted, with a 5% differential after testing. The role requires good data entry and communication skills, ability to work in a fast-paced environment, and