Public Benefits Navigator - Bilingual Preferred

oregon; Redmond (WA); On-site; USD 49,000 - 62,000; Full time

Benefits offered by this job

Amazing benefits package

Annual raises

Resource groups

Job summary

The Oregon Department of Human Services is seeking a Benefits Support Staff (Public Benefits Specialist, Entry) to provide front desk support and a welcoming environment for clients in the local office.

Responsibilities include answering phones, routing inquiries, processing applications, distributing mail, scheduling appointments, and documenting interactions in the ONE system. Bilingual English/Spanish preferred though not required.

Qualifications

• Two years of experience working in a reception area or call center with high-volume data entry and customer service.
• An associate degree in Behavioral Science or closely related field with six months of related experience.
• Equivalent combination of education, training, and experience.

Responsibilities

• Provide front desk help, answer phones, and guide clients to services.
• Distribute mail, handle transfers, and manage emails.
• Schedule appointments and issue EBT cards and checks.
• Review applications and documentation for completeness and accuracy.
• Document interactions in the ONE system.
• Create a welcoming environment and maintain a clean lobby area.
• Use computer systems to manage agency information.

Skills

Reception experience

Customer service

Education

Associate degree in Behavioral Science

Tools

ONE System

Job description

The Oregon Department of Human Services is seeking a Benefits Support Staff (Public Benefits Specialist, Entry) to provide front desk support and a welcoming environment for clients in the local office.

Responsibilities include answering phones, routing inquiries, processing applications, distributing mail, scheduling appointments, and documenting interactions in the ONE system. Bilingual English/Spanish preferred though not required.