Public Benefits Support Specialist - Entry Level

State of Oregon; Salem (OR); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

ODHS benefits package

Cost of Living Adjustments

Annual salary increases

Job summary

The State of Oregon is seeking an Operations Support (Public Benefits Specialist, Entry) to provide essential front desk support and service to clients in the Department of Human Services. You will help direct clients, process mail and emails, and manage documents in agency systems.

The role emphasizes strong communication, accuracy, and the ability to create a welcoming environment for clients while following equity and inclusion principles.

Qualifications

• Two years of experience working in a reception area or call center with high-volume work.
• An associate degree in Behavioral Science, Social Science or closely related field with six months of relevant experience.
• An equivalent combination of education, training, and experience.

Responsibilities

• Provide front desk help, answer phone calls, and guide clients to the right services.
• Distribute mail, handle case transfers, and manage emails.
• Schedule appointments and issue Electronic Benefits Transfer (EBT) cards.
• Review applications and documents for completeness and accuracy.
• Document interactions and records in ONE and TRACS systems.
• Create a welcoming environment for the public through communication.
• Maintain an organized workspace and efficient lobby flow.
• Use computer systems and databases to manage agency information.

Skills

Reception experience

Customer service

Data entry

Clear communication

Education

Associate degree in Behavioral/Social Science

Tools

ONE system

TRACS system

Job description

The State of Oregon is seeking an Operations Support (Public Benefits Specialist, Entry) to provide essential front desk support and service to clients in the Department of Human Services. You will help direct clients, process mail and emails, and manage documents in agency systems.

The role emphasizes strong communication, accuracy, and the ability to create a welcoming environment for clients while following equity and inclusion principles.