Public Benefits Support Specialist - Entry Level (Bilingual)

Oregon Department of Human Services; Redmond (OR); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

ODHS Employee Resource Group

Cost of Living Adjustments

Annual salary increases

Job summary

The Oregon Department of Human Services is hiring a Benefits Support Staff to assist at the front desk, manage inquiries, and guide clients to appropriate services. Strong organizational skills and the ability to handle confidential information are valued, with preference for bilingual English/Spanish speakers.

Responsibilities include processing applications, maintaining records via the ONE system, and supporting daily operations in a busy public benefits environment.

Qualifications

• Two years of experience in a reception area or call center with high-volume work.
• 2) Associate degree with related experience or equivalent combination.

Responsibilities

• Provide front desk help, answer phone calls, guide clients to services.

Skills

Customer service

Data entry

Multitasking

Communication

Education

Associate degree in Behavioral Science, Social Science or related field

Tools

ONE system

Job description

The Oregon Department of Human Services is hiring a Benefits Support Staff to assist at the front desk, manage inquiries, and guide clients to appropriate services. Strong organizational skills and the ability to handle confidential information are valued, with preference for bilingual English/Spanish speakers.

Responsibilities include processing applications, maintaining records via the ONE system, and supporting daily operations in a busy public benefits environment.