Public Benefits Assistant — Front Desk & Client Support

Oregon Department of Human Services; Grants Pass, Hawthorne (OR, CA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Cost of Living Adjustments

Annual salary increases

Benefits package

Employment Preference for Veterans

Job summary

The Oregon Department of Human Services is looking for an Operations Support (Public Benefits Specialist, Entry) to join their team. The successful candidate will provide essential office support, manage front desk duties, and maintain a welcoming environment for clients seeking public benefits.

This position is full-time, Monday to Friday, and emphasizes strong customer service skills and attention to detail, with roles including document management and client communication.

Qualifications

• Two years of experience in a reception area or call center.
• Must have experience with high volume work such as data entry.
• Ability to manage tasks and time effectively.

Responsibilities

• Provide front desk help and answer phone calls.
• Distribute mail and schedule appointments.
• Review applications for completeness and accuracy.

Skills

Customer service

Attention to detail

Clear communication

Organizational skills

Technology usage

Education

Associate degree in Behavioral or Social Science

Job description

The Oregon Department of Human Services is looking for an Operations Support (Public Benefits Specialist, Entry) to join their team. The successful candidate will provide essential office support, manage front desk duties, and maintain a welcoming environment for clients seeking public benefits.

This position is full-time, Monday to Friday, and emphasizes strong customer service skills and attention to detail, with roles including document management and client communication.