Benefits Support Specialist – Public Benefits (Entry)

State of Oregon; Redmond, Northern (OR, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Amazing benefits package

Job summary

The Oregon Department of Human Services is hiring a Benefits Support Staff (Public Benefit Specialist, Entry) to provide friendly front desk and intake support in a busy office.

You will handle calls, mail, appointments, and records in the ONE system; bilingual Spanish and English is preferred, with a focus on accuracy, privacy, and courteous service. This permanent, full-time role offers an engaging team environment and benefits.

Qualifications

• Two years in reception or call center with high-volume data entry and document handling.
• Associate degree and 6 months in busy reception or an equivalent mix.
• Ability to handle confidential information and follow procedures.

Responsibilities

• Provide front desk help, answer calls, and guide clients to services.
• Distribute mail, manage transfers, and handle emails.
• Schedule appointments and issue EBT cards and checks.
• Review applications for completeness and accuracy.
• Document interactions in the ONE system and maintain lobby flow.

Skills

Customer service

Bilingual Spanish

Data entry

Multitasking

Education

Associate degree in Behavioral Science or Social Science

Tools

ONE system

Job description

The Oregon Department of Human Services is hiring a Benefits Support Staff (Public Benefit Specialist, Entry) to provide friendly front desk and intake support in a busy office.

You will handle calls, mail, appointments, and records in the ONE system; bilingual Spanish and English is preferred, with a focus on accuracy, privacy, and courteous service. This permanent, full-time role offers an engaging team environment and benefits.