Bilingual Public Benefits Assistant (Entry-Level)

Oregon Department of Human Services; Canby (OR); On-site; USD 46,000 - 59,000; Full time

Benefits offered by this job

ODHS Employee Resource Group

Cost of Living Adjustments

Annual salary increases

Comprehensive benefits package

Public Service Loan ForgivenessProgram

Job summary

Oregon Department of Human Services seeks a Support Staff (Public Benefits Specialist, Entry) in Canby, Oregon. You will be the first point of contact, delivering professional customer service and assisting with eligibility support and information on benefits and resources.

Responsibilities include handling high-volume front desk duties, data entry, and coordinating with community partners. Bilingual English/Spanish strongly preferred; training provided.

Qualifications

• Two (2) years of experience in reception or call center with high-volume data entry and accurate information processing.
• An associate degree in Behavioral Science, Social Science or closely related field plus six months in a busy reception area or call center; OR
• An equivalent combination of education, training, and experience relative to the class concept.

Responsibilities

• Serve as the first point of contact delivering professional, respectful customer service in a culturally responsive manner.
• Manage administrative operations including phone/email communications, mail, records, data entry, and coordination.
• Explain benefits and procedures to clients and document case information accurately.

Skills

Microsoft Word

Excel

Email systems

Digital databases

Data entry

Appointments scheduling

Trauma-informed care

Team support

Prioritization

Clear communication

Education

Associate degree in Behavioral or Social Science

Equivalent combination of education/training/experience

Tools

Agency databases

Case management systems

Job description

Oregon Department of Human Services seeks a Support Staff (Public Benefits Specialist, Entry) in Canby, Oregon. You will be the first point of contact, delivering professional customer service and assisting with eligibility support and information on benefits and resources.

Responsibilities include handling high-volume front desk duties, data entry, and coordinating with community partners. Bilingual English/Spanish strongly preferred; training provided.