Public Benefits Front Desk Specialist

DFR; Jasper (IN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5-hour work week

Job summary

Knowledge Services in Jasper, IN is seeking an Eligibility Assistant to support the FSSA Division of Family Resources (DFR). You will greet visitors, review client information, assist with applications, and provide front-desk service for the public and staff.

This long-term role offers $14.00/hour, paid time off, benefits, and a 37.5-hour work week from Monday to Friday 8:00 AM–4:30 PM. Prior customer service experience and a high school diploma are valued.

Qualifications

• Desire to help others with a customer-focused mindset.
• Strong customer service background and professionalism.
• Ability to maintain confidentiality and handle sensitive information.
• Calmly manage conflicts and maintain composure.
• Reliable, dependable, and punctual in the workplace.
• Ability to multi task across administrative tasks.
• Proven job stability with consistent employment history.

Responsibilities

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Desire to help others

Strong customer service background

Ability to maintain confidentiality

Handle conflict calmly

Reliable and dependable

Ability to multitask

Proven job stability

Education

High School diploma or equivalent

Job description

Knowledge Services in Jasper, IN is seeking an Eligibility Assistant to support the FSSA Division of Family Resources (DFR). You will greet visitors, review client information, assist with applications, and provide front-desk service for the public and staff.

This long-term role offers $14.00/hour, paid time off, benefits, and a 37.5-hour work week from Monday to Friday 8:00 AM–4:30 PM. Prior customer service experience and a high school diploma are valued.