Front Desk Eligibility Specialist

DFR; Indianapolis (IN); Vor Ort; USD 17.000 - 24.000; Vollzeit

Benefits dieser Stelle

Paid time off

Benefits

37.5 hour work week

Zusammenfassung

Knowledge Services is partnering with the Division of Family Resources (DFR) to fill an Eligibility Assistant role located in Indianapolis, Indiana. The position provides general office support, helps process applications, and delivers front-line customer service to clients and staff.

You will assist with client paperwork, scheduling, and paperwork scanning while maintaining confidentiality and professional conduct in a government service environment.

Qualifikationen

• High school diploma or equivalent.
• Desire to help others and strong customer service background.
• Ability to maintain confidentiality.
• Ability to multi task and handle routine office tasks.

Aufgaben

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Kenntnisse

Customer service

Confidentiality

Multitasking

Conflict resolution

Reliability

Ausbildung

High school diploma

Jobbeschreibung

Knowledge Services is partnering with the Division of Family Resources (DFR) to fill an Eligibility Assistant role located in Indianapolis, Indiana. The position provides general office support, helps process applications, and delivers front-line customer service to clients and staff.

You will assist with client paperwork, scheduling, and paperwork scanning while maintaining confidentiality and professional conduct in a government service environment.