Public Benefits Eligibility Assistant – Front Desk

DFR; Noblesville (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services is seeking an Eligibility Assistant to support the Division of Family Resources (DFR) in Noblesville, IN. This role will handle front desk duties, assist with client intake, and support case workers with documentation and appointments.

The position emphasizes strong customer service, confidentiality, and the ability to multitask in a busy public-facing office. It is a long-term role with a 37.5 hour work week, Monday–Friday, 8:00 AM–4:30 PM, with benefits and paid time off.

Qualifications

• Strong customer service background and front desk experience.
• Ability to handle confidential information.
• Capable of multi-tasking in a fast-paced office environment.
• Reliable and dependable with good attendance.

Responsibilities

• Greet on-site visitors and determine their needs.
• Verify client information for accuracy.
• Assist with computer applications and basic tech tasks.
• Schedule client appointments and manage calendars.
• Scan documents into client case files for record keeping.
• Operate fax and copier equipment and maintain functionality.
• Answer phone calls and direct inquiries to appropriate staff.
• Maintain daily activity reports for case workers.
• Provide outstanding customer service to all clients.

Skills

Customer service

Front desk

Data entry

Confidentiality

Multitasking

Reliability

Education

High School diploma or equivalent

Job description

Knowledge Services is seeking an Eligibility Assistant to support the Division of Family Resources (DFR) in Noblesville, IN. This role will handle front desk duties, assist with client intake, and support case workers with documentation and appointments.

The position emphasizes strong customer service, confidentiality, and the ability to multitask in a busy public-facing office. It is a long-term role with a 37.5 hour work week, Monday–Friday, 8:00 AM–4:30 PM, with benefits and paid time off.