Public Benefits Eligibility Clerk

DFR; West Petersburg (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Benefits

Job summary

Knowledge Services is seeking an Eligibility Assistant to support the DFR in Petersburg, IN. You will welcome visitors, verify information, assist with software, schedule appointments, and file documents while handling calls and maintaining records.

The role emphasizes strong customer service, confidentiality, and multi-tasking in a public-facing setting. It offers a 37.5-hour week, Monday–Friday, with PTO and benefits.

Qualifications

• Proven customer service experience
• Ability to maintain confidentiality
• Ability to handle conflict calmly
• Reliable and dependable in the workplace
• Able to multitask effectively
• Demonstrated job stability
• High School diploma or equivalent
• Clean criminal background
• Previous experience in customer-facing roles (CSR, cashier, clerk, admin, receptionist) desired

Responsibilities

• Greet all on-site visitors and determine purpose of visit
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case files
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to clients

Skills

Strong customer service

Confidentiality

Conflict resolution

Reliability

Multi-tasking

Job stability

Education

High School diploma or equivalent

Job description

Knowledge Services is seeking an Eligibility Assistant to support the DFR in Petersburg, IN. You will welcome visitors, verify information, assist with software, schedule appointments, and file documents while handling calls and maintaining records.

The role emphasizes strong customer service, confidentiality, and multi-tasking in a public-facing setting. It offers a 37.5-hour week, Monday–Friday, with PTO and benefits.