Public Benefits Eligibility Specialist

Knowledge Services; South Bend (IN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Benefits package

37.5 hour work week

Job summary

Knowledge Services is recruiting an Eligibility Specialist in South Bend, IN to support DFR/Indiana public assistance programs including TANF, SNAP, and Medicaid. You will collect data from clients, verify information per state policy, and process applications with attention to accuracy.

The role includes handling documents, data entry, and responding to inquiries, with a standard 37.5-hour work week. The ideal candidate has strong organizational and communication skills, experience in social

Qualifications

• Must be highly organized and analytical with good teamwork.
• Strong written and verbal communication skills required.
• Solid computer skills with Microsoft Office proficiency.
• Basic math skills and data entry accuracy required.
• Experience in case management or social services a plus.
• Bachelor/Associate in Counseling or Social Services preferred; HS diploma acceptable.

Responsibilities

• Gather data for assistance programs from clients face-to-face or by phone.
• Verify information complies with state policies and requirements.
• Obtain release forms and medical records as needed.
• Verify income, assets, and other documents.
• Explain program requirements to clients and answer questions.
• Use automated systems to determine eligibility for state programs.
• Enter data into state databases.
• Respond to inquiries by phone or email in a timely manner.

Skills

Organized

Analytical

Strong communication

Microsoft Office

Data entry

Independent worker

Self-starter

Customer service

Reliability

Education

Bachelor/Associate in Counseling or Social Services

High School Diploma or GED

Tools

Microsoft Office

Job description

Knowledge Services is recruiting an Eligibility Specialist in South Bend, IN to support DFR/Indiana public assistance programs including TANF, SNAP, and Medicaid. You will collect data from clients, verify information per state policy, and process applications with attention to accuracy.

The role includes handling documents, data entry, and responding to inquiries, with a standard 37.5-hour work week. The ideal candidate has strong organizational and communication skills, experience in social