Public Benefits Eligibility Specialist

Knowledge Services; Franklin (IN); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services in Franklin, IN 46131 is hiring an Eligibility Specialist to process applications for Indiana residents seeking public assistance (TANF, SNAP, Medicaid). The role requires data gathering, verification, and documentation handling, with a focus on compliance and customer service.

The position offers a 37.5 hour work week (Mon-Fri 8:00 AM-4:30 PM), paid time off, benefits, and a wage of $16.50 per hour. Training and growth opportunities are provided.

Qualifications

• Highly organized and analytical team player.
• Previous Case Manager experience is a plus.
• Strong written and verbal skills.
• Solid computer skills, Microsoft Office proficiency.
• Basic math skills.
• Case management skills.
• Independent worker who is a self-starter that is reliable and dependable.
• Strong customer service background with a professional demeanor.
• Prefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required.
• 2 years’ experience in a social service environment, state or local government is desired pertaining to employment / training programs.
• Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply.

Responsibilities

• Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients
• Verify all information is gathered accurately and meets state policies
• Obtain release forms and medical records as needed
• Verify income, assets, and other financial / legal documents
• Review regulations and program requirements with clients
• Utilize automated program to determine eligibility of state assistance programs
• Data entry into state database
• Respond to all inquiries in a timely manner via phone or email

Skills

Organizational skills

Analytical thinking

Written & verbal communication

Microsoft Office

Basic math

Case management

Customer service

Social services experience

Independent worker

Education

Bachelor or Associate degree in Counseling or Social Services

High School Diploma or GED

Job description

Knowledge Services in Franklin, IN 46131 is hiring an Eligibility Specialist to process applications for Indiana residents seeking public assistance (TANF, SNAP, Medicaid). The role requires data gathering, verification, and documentation handling, with a focus on compliance and customer service.

The position offers a 37.5 hour work week (Mon-Fri 8:00 AM-4:30 PM), paid time off, benefits, and a wage of $16.50 per hour. Training and growth opportunities are provided.