Public Benefits Eligibility Specialist

RAMPQuest; LaGrange (IN); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services in LaGrange, IN is seeking an Eligibility Specialist to assist in processing applications for Indiana residents seeking public assistance (TANF, SNAP, Medicaid). This is a long-term role with potential for promotion and on-site work.

You will welcome visitors, review client information, schedule appointments, scan documents, and provide outstanding customer service in a supportive social-services environment.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict in a calm manner.
• Reliable and dependable in the work place.
• Ability to multi task.
• Proven job stability.
• High School diploma or equivalent.

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Desire to help others

Strong customer service background

Confidentiality

Conflict resolution

Reliability

Multi-tasking

Job stability

Education

High School diploma or equivalent

Job description

Knowledge Services in LaGrange, IN is seeking an Eligibility Specialist to assist in processing applications for Indiana residents seeking public assistance (TANF, SNAP, Medicaid). This is a long-term role with potential for promotion and on-site work.

You will welcome visitors, review client information, schedule appointments, scan documents, and provide outstanding customer service in a supportive social-services environment.