Public Benefits Eligibility Specialist

Knowledge Services; Columbus (IN); On-site; USD 18,000 - 23,000; Full time

Job summary

Knowledge Services in Columbus, IN is hiring an Eligibility Assistant to support the Division of Family Resources. You will greet visitors, collect documents, assist clients applying for TANF/SNAP/Medicaid, and help staff with daily tasks.

This long-term, full-time role offers a consistent 37.5-hour week and a starting wage of $15.00 per hour. The position emphasizes strong customer service, confidentiality, and the ability to multitask in a busy front-office setting with a payroll and benefits

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict in a calm manner.
• Reliable and dependable in the work place.
• Ability to multi task.
• Proven job stability.
• High School diploma or equivalent.
• Clean criminal background.
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired.

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Customer service

Confidentiality

Multitasking

Reliability

Conflict resolution

Education

High School diploma or equivalent

Job description

Knowledge Services in Columbus, IN is hiring an Eligibility Assistant to support the Division of Family Resources. You will greet visitors, collect documents, assist clients applying for TANF/SNAP/Medicaid, and help staff with daily tasks.

This long-term, full-time role offers a consistent 37.5-hour week and a starting wage of $15.00 per hour. The position emphasizes strong customer service, confidentiality, and the ability to multitask in a busy front-office setting with a payroll and benefits