Public Benefits Eligibility Specialist

RAMPQuest; Lafayette (IN); On-site; USD 33,000 - 37,000; Full time

Job summary

Knowledge Services is hiring an Eligibility Specialist in West Lafayette, IN to assist in processing applications for Indiana residents seeking public assistance. The role involves on-site interviews or calls, data verification, and documentation handling for TANF, SNAP, and Medicaid.

The position emphasizes accuracy, customer service, and adherence to state policies, with an extensive training program and a standard 37.5-hour work week, Monday through Friday.

Qualifications

• Highly organized and analytical team player.
• Strong written and verbal skills.
• Solid computer skills, Microsoft Office proficiency.
• Basic math skills.
• 2 years’ experience in a social service environment desirable.

Responsibilities

• Gathers data for all relevant assistance programs with clients.
• Verifies information meets state policies.
• Obtains release forms and medical records as needed.
• Verifies income, assets and other financial documents.
• Responds to inquiries via phone or email.
• Enters data into state database.

Skills

Strong written communication

Verbal communication

Organizational skills

Analytical mindset

Customer service

Self-starter

Reliability

Education

Bachelor or Associate degree in Counseling or Social Services

High School Diploma or GED

Tools

Microsoft Office

Job description

Knowledge Services is hiring an Eligibility Specialist in West Lafayette, IN to assist in processing applications for Indiana residents seeking public assistance. The role involves on-site interviews or calls, data verification, and documentation handling for TANF, SNAP, and Medicaid.

The position emphasizes accuracy, customer service, and adherence to state policies, with an extensive training program and a standard 37.5-hour work week, Monday through Friday.