Impactful Eligibility Specialist & Case Manager

Knowledge Services; South Bend (IN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services is seeking an Eligibility Specialist in South Bend, IN to assist Indiana residents applying for TANF, SNAP, and Medicaid. This role focuses on processing new applications and documents for public assistance and ensuring compliance with state policies.

The position emphasizes data gathering, verification, and timely communication with clients. A supportive training program accompanies a Monday–Friday schedule with an 8:00 AM–4:30 PM workday.

Qualifications

• Data collection from clients for public assistance programs.
• Verify information meets state policies and accuracy.

Responsibilities

• Gather data for relevant assistance programs with clients by phone or in person.
• Verify income, assets and documents for eligibility.
• Obtain release forms and medical records as needed.
• Data entry into state database and respond to inquiries.

Skills

Strong written and verbal

Highly organized

Independent self-starter

Customer service

Analytical

2 years social service exp

Case management

Reliable and dependable

Education

Bachelor or Associate in Counseling or Social Services

High School Diploma or GED

Tools

Microsoft Office

Job description

Knowledge Services is seeking an Eligibility Specialist in South Bend, IN to assist Indiana residents applying for TANF, SNAP, and Medicaid. This role focuses on processing new applications and documents for public assistance and ensuring compliance with state policies.

The position emphasizes data gathering, verification, and timely communication with clients. A supportive training program accompanies a Monday–Friday schedule with an 8:00 AM–4:30 PM workday.