Public Benefits Eligibility Assistant - Mon-Fri

Knowledge Services; Columbus (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5-hour work week

Job summary

Knowledge Services is seeking an Eligibility Assistant to support the Indiana Family and Social Services Administration (DFR) in Columbus, IN. You will greet visitors, verify client information, assist with application processing, and schedule appointments while delivering excellent customer service.

The role involves handling paperwork, scanning documents, and supporting case workers and clients applying for TANF, SNAP, and Medicaid.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict in a calm manner.
• Reliable and dependable in the work place.
• Ability to multi task.
• Proven job stability.
• Clean criminal background.
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Customer service

Front desk

Confidentiality

Conflict resolution

Reliability

Multi-tasking

Education

High School diploma or equivalent

Job description

Knowledge Services is seeking an Eligibility Assistant to support the Indiana Family and Social Services Administration (DFR) in Columbus, IN. You will greet visitors, verify client information, assist with application processing, and schedule appointments while delivering excellent customer service.

The role involves handling paperwork, scanning documents, and supporting case workers and clients applying for TANF, SNAP, and Medicaid.