Public Benefits Eligibility Assistant

Indiana Division of Family Resources; Bloomington (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Benefits

Job summary

Indiana Division of Family Resources in Bloomington seeks an Eligibility Assistant to perform front desk duties and support for clients applying for public assistance. You will collect paperwork, process applications, and interact with the public and staff to ensure accurate information and smooth workflow.

The position emphasizes strong customer service, confidentiality, and the ability to multitask in a busy office.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict calmly.
• Reliable and dependable.
• Ability to multi task.
• Proven job stability.
• Previous front office experience desired.

Responsibilities

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Customer service

Front desk

Confidentiality

Multitasking

Reliability

Conflict resolution

Teamwork

Administrative support

Education

High school diploma

Job description

Indiana Division of Family Resources in Bloomington seeks an Eligibility Assistant to perform front desk duties and support for clients applying for public assistance. You will collect paperwork, process applications, and interact with the public and staff to ensure accurate information and smooth workflow.

The position emphasizes strong customer service, confidentiality, and the ability to multitask in a busy office.