Public Benefits Eligibility Assistant - Front Desk Support

Dfr; Indianapolis (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services is seeking an Eligibility Assistant to support the DFR in Indianapolis, handling front-desk duties, intake, and client interactions. The role emphasizes accuracy, confidentiality, and reliable service in a government-facing setting.

The position offers an on-site, full-time schedule with a 37.5-hour work week, paid time off, benefits, and opportunities to assist both clients and case workers in processing applications for TANF, SNAP, and Medicaid.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict in a calm manner.
• Reliable and dependable in the workplace.
• Ability to multi task.
• Proven job stability.
• High School diploma or equivalent.
• Clean criminal background.
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired.

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Desire to help others

Strong customer service

Confidentiality

Conflict resolution

Reliability

Multi-tasking

Job stability

Education

High School diploma or equivalent

Job description

Knowledge Services is seeking an Eligibility Assistant to support the DFR in Indianapolis, handling front-desk duties, intake, and client interactions. The role emphasizes accuracy, confidentiality, and reliable service in a government-facing setting.

The position offers an on-site, full-time schedule with a 37.5-hour work week, paid time off, benefits, and opportunities to assist both clients and case workers in processing applications for TANF, SNAP, and Medicaid.