Public Benefits Eligibility Assistant - Front Desk Clerk

DFR; Auburn Junction (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services in Auburn, IN is seeking an Eligibility Assistant to support the DFR’s public assistance programs. The role focuses on front-desk service, intake assistance, and access to TANF, SNAP and Medicaid for clients and families.

You will greet visitors, verify information, assist with computer applications, schedule appointments, scan documents, and maintain daily activity records while delivering outstanding customer service to the public and staff alike.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict in a calm manner.
• Reliable and dependable in the work place.
• Ability to multi task.
• Proven job stability.

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Desire to help others

Strong customer service

Confidentiality

Calm conflict resolution

Reliable and dependable

Multi task

Proven job stability

Education

High School diploma or equivalent

Job description

Knowledge Services in Auburn, IN is seeking an Eligibility Assistant to support the DFR’s public assistance programs. The role focuses on front-desk service, intake assistance, and access to TANF, SNAP and Medicaid for clients and families.

You will greet visitors, verify information, assist with computer applications, schedule appointments, scan documents, and maintain daily activity records while delivering outstanding customer service to the public and staff alike.