Front Desk Eligibility Assistant – Public Benefits

Dfr; Washington (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services is seeking an Eligibility Assistant in Washington, IN, to support the FSSA Division of Family Resources. You will greet visitors, review client data, assist with applications, schedule appointments, and process essential documents while providing excellent customer service.

This long-term, full-time role pays $14.00 per hour, with paid time off and benefits; standard workweek Monday–Friday 8:00 AM–4:30 PM, 37.5 hours.

Qualifications

• Desire to help others and deliver strong customer service.
• Ability to handle confidential information with discretion.
• Calm, professional handling of conflicts and inquiries.
• Reliable, stable worker with good attendance.

Responsibilities

• Welcome on-site visitors and determine the nature of business.
• Review client information for accuracy.
• Assist with computer applications and processes.
• Schedule client appointments and manage calendar.
• Scan documents into client files and maintain records.
• Operate and maintain office equipment (fax, copier).
• Answer and direct incoming calls, provide information.
• Maintain daily activity reports and client logs.
• Deliver outstanding customer service to all clients.

Skills

Desire to help others

Strong customer service

Confidentiality

Calm under conflict

Reliability

Multi tasking

Job stability

Education

High School diploma or equivalent

Job description

Knowledge Services is seeking an Eligibility Assistant in Washington, IN, to support the FSSA Division of Family Resources. You will greet visitors, review client data, assist with applications, schedule appointments, and process essential documents while providing excellent customer service.

This long-term, full-time role pays $14.00 per hour, with paid time off and benefits; standard workweek Monday–Friday 8:00 AM–4:30 PM, 37.5 hours.