Public Benefits Eligibility Specialist — Indiana Impact

Talentify; LaGrange (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services in LaGrange, IN is hiring an Eligibility Specialist to process applications for public assistance (TANF, SNAP, Medicaid) for Indiana residents. The role is on-site with a 37.5-hour week, Monday–Friday 8:00 AM–4:30 PM. Wage is $14.00/hr with benefits and PTO.

You will welcome visitors, verify information, and handle daily office tasks to support DFR's eligibility determinations. Candidates should have strong customer service experience, confidentiality, and reliability, plus

Qualifications

• Desire to help others and provide excellent customer service.
• Confidentiality and professionalism required.
• Ability to multitask and manage competing priorities.
• Experience in front desk or customer-facing roles preferred.
• Clean criminal background required.

Responsibilities

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Desire to help others

Customer service

Confidentiality

Conflict handling

Reliability

Multitasking

Job stability

High school diploma

Criminal background check

Front desk/customer-facing exp

Education

High School diploma or equivalent

Job description

Knowledge Services in LaGrange, IN is hiring an Eligibility Specialist to process applications for public assistance (TANF, SNAP, Medicaid) for Indiana residents. The role is on-site with a 37.5-hour week, Monday–Friday 8:00 AM–4:30 PM. Wage is $14.00/hr with benefits and PTO.

You will welcome visitors, verify information, and handle daily office tasks to support DFR's eligibility determinations. Candidates should have strong customer service experience, confidentiality, and reliability, plus