Front Desk Eligibility Assistant – Public Benefits

Knowledge Services; Indianapolis (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Mon-Fri 8:00AM-4:30PM

Job summary

Knowledge Services is hiring for an Eligibility Assistant to support the Division of Family Resources in Indianapolis. The role involves welcoming visitors, reviewing client information, assisting with computer applications, scheduling appointments, and ensuring smooth office operations with a strong focus on customer service.

The position emphasizes confidentiality, reliability, and calm handling of conflicts.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict in a calm manner.
• Reliable and dependable in the work place.
• Ability to multi task.
• Proven job stability.
• High School diploma or equivalent.
• Clean criminal background.
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired.

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Customer service

Confidentiality

Multi-tasking

Reliability

Communication

Conflict resolution

Education

High School diploma or equivalent

Job description

Knowledge Services is hiring for an Eligibility Assistant to support the Division of Family Resources in Indianapolis. The role involves welcoming visitors, reviewing client information, assisting with computer applications, scheduling appointments, and ensuring smooth office operations with a strong focus on customer service.

The position emphasizes confidentiality, reliability, and calm handling of conflicts.