Public Assistance Eligibility Specialist (Front Desk)

Dfr; Kokomo (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5 hour work week

Job summary

Knowledge Services is seeking an Eligibility Assistant for the Indiana DFR in Kokomo. The role supports case workers and the public by collecting paperwork, processing applications, and delivering excellent customer service at the front desk.

You will greet visitors, review client information, assist with computer applications, schedule appointments, and handle phones while maintaining daily activity reports and confidentiality.

Qualifications

• Desire to help others.
• Strong customer service background.
• Ability to maintain confidentiality.
• Handle conflict in a calm manner.
• Reliable and dependable in the work place.
• Ability to multi task.
• Proven job stability.
• High School diploma or equivalent.
• Clean criminal background.
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired.

Responsibilities

• Welcome all on-site visitors and determine nature of business.
• Review client information for accuracy.
• Assist with computer applications.
• Schedule client appointments.
• Scan documents into client case file.
• Maintain fax machines and copier functions.
• Answer and direct incoming calls.
• Maintain daily activity reports.
• Deliver outstanding customer service to all clients.

Skills

Customer service

Confidentiality

Multi-tasking

Reliability

Strong work ethic

Job description

Knowledge Services is seeking an Eligibility Assistant for the Indiana DFR in Kokomo. The role supports case workers and the public by collecting paperwork, processing applications, and delivering excellent customer service at the front desk.

You will greet visitors, review client information, assist with computer applications, schedule appointments, and handle phones while maintaining daily activity reports and confidentiality.