Public Benefits Eligibility Specialist

Dfr; Richmond (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Benefits

37.5h work week

Job summary

Knowledge Services is seeking an Eligibility Assistant in Richmond, IN to support the Division of Family Resources and front desk operations. You will greet visitors, collect paperwork, and assist clients applying for TANF, SNAP, and Medicaid, ensuring accurate information and smooth workflow.

The role is office-based with regular hours, pays $15.00 per hour, and includes paid time off and benefits. Join a team committed to service, integrity, and helping families access public assistance.

Qualifications

• Desire to help others
• Strong customer service background
• Ability to maintain confidentiality
• Handle conflict in a calm manner
• Reliable and dependable in the work place
• Ability to multi task
• Proven job stability
• High School diploma or equivalent
• Clean criminal background
• Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired

Responsibilities

• Welcome all on-site visitors and determine nature of business
• Review client information for accuracy
• Assist with computer applications
• Schedule client appointments
• Scan documents into client case file
• Maintain fax machines and copier functions
• Answer and direct incoming calls
• Maintain daily activity reports
• Deliver outstanding customer service to all clients

Skills

Customer service

Confidentiality

Multitasking

Reliability

Conflict resolution

Professional communication

Education

High School diploma or equivalent

Job description

Knowledge Services is seeking an Eligibility Assistant in Richmond, IN to support the Division of Family Resources and front desk operations. You will greet visitors, collect paperwork, and assist clients applying for TANF, SNAP, and Medicaid, ensuring accurate information and smooth workflow.

The role is office-based with regular hours, pays $15.00 per hour, and includes paid time off and benefits. Join a team committed to service, integrity, and helping families access public assistance.